The Basics
Our privacy policy is simple: We only use your information to conduct business with you, and for no other reason.
Is My Information Safe with HyperOptic Productions?
We will never sell, rent, or in any other capacity allow your information to be used for anything other than conducting business with you. We use your name, business name (if any), email, phone number, and physical address on the contracts, estimates, emails, or invoices we create for you.
What About My Payment Information?
For maximum security, we store all sensitive information such as payment methods and bank information in heavily encrypted storage systems that are only accessible during retrieval of your information for payment processing. Those systems are then closed as soon as we have completed payment processing and stored in a secure physical location.
Everybody Else Backs Stuff Up to the Cloud... Does HyperOptic Do This As Well?
We will never allow your information to be stored online on any HyperOptic website or on any cloud service. In the unlikely event of catastrophic equipment failure, we would rather lose your information and ask for it again than ever allow your information to be susceptible to hacking activity.
Does HyperOptic Use Any Cloud Services At All?
HyperOptic has in-house cloud-capable RAID servers that allow us to deliver any Deliverable Content to you using secure transfer over a SSL-Encrypted web interface via standard web browsers supporting 128-bit encryption.
This is for two reasons:
- Much of the content HyperOptic makes is simply too large to fit in an Email for delivery, and
- Email is wholly insecure, as multiple computers owned by multiple agents must have full access to every bit of the email (attachments included) in order to route the Email through the myriad servers required to assure Email delivery.
This is why you frequently see "If you have received this email in error..." and "This message is meant for [recipient] and is confidential..." messages below many business emails.
Rather than send your Deliverables to the entire planet and just ask everyone to play nice, we instead secure your Deliverables on our in-house servers and give you a link to retrieve them.
Depending on the nature of the Deliverables, we will also password protect the access to those Deliverables and/or expire the link in a time frame of 7 or 30 days, so that after that time you (or anyone else) can no longer get to the Deliverable Content. The passwords are also sent through a second communication channel (usually a text message or phone call) so the passwords are never sent via Email with the link... adding another layer of security for your Deliverable Content.
As a value-added service, HyperOptic can host your files and make them available indefinitely; however, this service would require a retainer based on the amount of content, payable as a recurring fee (monthly, semi-annually, or annually.)
What If My Account on HyperOptic.net or HyperOpticProductions.myqnapcloud.com is Compromised?
If you have an online account with us and feel that your account was compromised, contact us immediately and we can change your passwords and/or access credentials.
